FAQs

Your SHINE Questions Answered 🌟

Have questions? We’ve got the answers! πŸ’¬ Whether you're new here or already part of the SHINE fam, here’s everything you need to know before (and after) you shop πŸ›οΈπŸ‘‡

πŸ“¦ When will I receive my order?

  • USA Orders πŸ‡ΊπŸ‡Έ: Arrive in 3–5 business days

  • International Orders 🌍: Usually delivered in 7–15 business days

Once your order ships, you’ll receive a confirmation email with your tracking number πŸ“¬πŸšš

πŸ’³ What payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, MasterCard, Amex) πŸ’³

  • PayPal πŸ…ΏοΈ

  • Apple Pay 🍏

  • Google Pay πŸ€–

Your checkout is fast, easy & secure πŸ”’βœ¨

πŸ” Can I return or exchange an item?

Yes! πŸ₯° You can return your item within 30 days of receiving it.
Items must be unused, unwashed, and in original condition.
To start a return, just email us at support@shine.com πŸ’Œ

🎁 Do you offer gift options?

Absolutely! πŸŽ€ Many of our products make great gifts and you can include a personalized message with your order. Just add it at checkout or let us know via email πŸ’

🧾 How do I track my order?

Once your order ships, we’ll send you a tracking number straight to your inbox πŸ“©
Click the link and follow your package every step of the way! πŸ“¦βœ¨

❌ Can I cancel or change my order?

If your order hasn’t shipped yet, we’ll do our best to help!
Email us ASAP at support@shine.com and include your order number ⚑

🌐 Do you ship internationally?

Yes we do! 🌎✈️ SHINE ships to most countries around the world. Shipping times may vary based on your location, but we always aim to deliver fast and with care πŸ’–

πŸ’¬ Still have questions?

No problem! We’re just a message away πŸ’Œ
Reach out to support@shine.com and our lovely team will get back to you with all the answers ✨

Thank you for shopping with SHINE β€” where every click brings a little more sparkle to your day! πŸ’«